Location: Becrypt Head Office London – Hybrid
Responsible to: Director of IT & Service Delivery
Role Overview
The Service Delivery Manager will be a key point of contact for a group of customers with service and managed service contracts. Accountable for service reporting and reviews.
The Service Delivery Manager will work with the Manager of the Customer Support Team to ensure that Becrypt provides services to a high standard, within SLA, and ensuring all contractual commitments are met.
The Service Delivery Manager will be the process owner of key ITIL processes such as Incident, Problem and Change Management. Documenting and amending these processes will be a key part of the role.
The Service Delivery Manager will need to ensure that appropriate processes, metrics and targets are in place to continually improve the Becrypt support service.
This role is predominantly a customer focused role but collaboration with internal product and service teams will be required.
Principal duties and responsibilities:
Skills/Experience:
Essential
Desirable
Qualities
Package & discretionary benefits:
Role will be subject to an employment screening process and will require security clearance.
Tagged as: hybrid, service delivery
Career Poster
Suite 192
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