Complaints Handler Job Description Template (Example)
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Complaints Handler Job Template
Title: Complaints Handler
Location: [Insert location]
Salary: [Insert salary range]
Job Type: Full-time
We are currently seeking a highly skilled and customer-focused Complaints Handler to join our team. As a Complaints Handler, you will be responsible for managing customer complaints from start to finish, ensuring that all complaints are resolved in a timely and satisfactory manner.
Key Responsibilities:
- Receiving and acknowledging customer complaints via phone, email, and written correspondence.
- Conducting thorough investigations into complaints and gathering all necessary information.
- Liaising with relevant departments and stakeholders to ensure prompt resolution of complaints.
- Keeping accurate records of all customer complaints and their outcomes.
- Keeping customers informed of progress and ensuring regular updates are provided.
- Providing exceptional customer service and maintaining a high level of professionalism at all times.
- Identifying trends and potential issues that may lead to complaints and escalating them to relevant parties.
- Developing and implementing strategies to improve the overall customer experience.
Key Requirements:
- Previous experience working in a complaints handling role or similar.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to think critically.
- Ability to work well under pressure and manage multiple priorities.
- Attention to detail and accuracy in record-keeping.
- Experience using CRM systems and case management software.
- Empathy and understanding towards customers who may be upset or frustrated.
- A commitment to providing excellent customer service and ensuring customer satisfaction.
If you are passionate about resolving customer complaints and have a strong track record of delivering results, then we want to hear from you. Please apply with your CV and cover letter to [Insert contact information].
Why use our Complaints Handler job description example?
This Complaints Handler job description template is generated by Chat GPT for a UK Complaints Handler role. We asked the AI programme to generate a job advert that would be successful in finding the right candidates and optimised to rank above other Complaints Handler jobs in the job board search results. Copy this template or download the Microsoft Word version at the top of this page to get started.
Where to post a Complaints Handler job advert?
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