Lettings Negotiator Job Description
A Lettings Negotiator sells the benefits of rental homes, converts enquiries into tenancies and supports landlords and tenants through the letting process. The role combines sales, customer service and administration and is usually measured against lettings targets.
What does a Lettings Negotiator professional do?
Frontline sales and customer-service role: market properties, conduct viewings, negotiate offers and progress tenancies through referencing and move-in checks.
Lettings Negotiator job description template
Use this employer-ready example as a starting point, then replace the placeholders and adjust the content so it accurately reflects your vacancy.
Lettings Negotiator
About the role
[Company name] is recruiting a Lettings Negotiator to work from our [Location] office. You will handle enquiries, conduct accompanied viewings, negotiate offers, coordinate pre-tenancy checks and ensure tenancies are set up correctly. This is a [contract type] role with [salary / commission structure] and benefits including [key benefit].
Key responsibilities
- Respond promptly to enquiries from prospective tenants by phone, email and online portals.
- Arrange and conduct accompanied property viewings; present each property accurately and professionally.
- Negotiate offers between landlords and tenants and progress agreed terms to confirmed tenancies.
- Prepare and submit tenancy paperwork, manage referencing and Right to Rent checks in line with current legal requirements.
- Create and maintain property listings on portals and agency websites, ensuring photos and descriptions are up to date.
- Keep the CRM/lettings system current with notes, appointments and status updates.
- Manage viewing diaries and coordinate access with landlords, tenants and contractors.
- Work towards individual and branch targets (number of lets, rental value, conversion rates).
Essential skills and experience
- Right to work in the UK.
- Strong verbal communication and customer-service skills.
- Proven experience in a customer-facing sales or lettings role, or demonstrable transferable skills.
- Organised, able to manage diaries and multiple concurrent enquiries.
- Comfortable using email, spreadsheets and a CRM or property-management system.
- Flexible availability to attend occasional evening or weekend viewings when required.
Desirable
- Previous experience specifically within residential lettings or estate agency.
- Familiarity with property-management/lettings software and online property portals.
- Full UK driving licence and use of own vehicle for viewings.
- Formal industry training or membership (for example ARLA/Propertymark qualifications).
- Experience conducting tenant referencing and a basic understanding of Right to Rent checks.
What we offer
- [Competitive basic salary + commission scheme]
- [Pension contribution]
- [Holiday allowance: X days + bank holidays]
- [Paid training and professional development]
- [Clear progression to Senior Negotiator / Lettings Manager]
- [Mileage allowance or company vehicle where applicable]
How to apply
Apply with your CV and any additional information requested. Make the interview process, closing date and any assessment stages clear where known.
Use this as a starting point rather than a final advert. The strongest version will reflect the real role, salary, location, systems, responsibilities, benefits and working arrangements.
What is a Lettings Negotiator role?
Lettings negotiators market rental properties, manage enquiries, conduct viewings and negotiate tenancy terms between landlords and tenants. They handle administrative tasks required to set up tenancies, maintain property records and liaise with colleagues in property management and maintenance. Performance is commonly measured by number of lets, conversion rates and rental income secured.
Hours
Often full-time; may include some evenings and occasional weekend work to accommodate viewings.
Contract
Typically permanent or fixed-term; common to combine basic salary with commission or bonus for lets completed.
Progression
Clear routes to Senior Negotiator, Lettings Manager or Property Manager with experience and proven results.
Typical Lettings Negotiator responsibilities
Responsibilities should reflect the real scope of the vacancy rather than every task someone in this profession might ever complete.
Respond promptly
Respond promptly to enquiries from prospective tenants by phone, email and online portals.
Arrange
Arrange and conduct accompanied property viewings; present each property accurately and professionally.
Negotiate offers between landlords
Negotiate offers between landlords and tenants and progress agreed terms to confirmed tenancies.
Prepare
Prepare and submit tenancy paperwork, manage referencing and Right to Rent checks in line with current legal requirements.
Create
Create and maintain property listings on portals and agency websites, ensuring photos and descriptions are up to date.
Keep the CRM/lettings system current with notes
Keep the CRM/lettings system current with notes, appointments and status updates.
Manage viewing diaries
Manage viewing diaries and coordinate access with landlords, tenants and contractors.
Work towards individual
Work towards individual and branch targets (number of lets, rental value, conversion rates).
Lettings Negotiator skills and experience to look for
Keep the essential list focused on what the person really needs to perform the role. Move useful-but-trainable experience into desirable criteria.
Usually worth prioritising
- Right to work in the UK.
- Strong verbal communication and customer-service skills.
- Proven experience in a customer-facing sales or lettings role, or demonstrable transferable skills.
- Organised, able to manage diaries and multiple concurrent enquiries.
- Comfortable using email, spreadsheets and a CRM or property-management system.
- Flexible availability to attend occasional evening or weekend viewings when required.
Useful where relevant
- Previous experience specifically within residential lettings or estate agency.
- Familiarity with property-management/lettings software and online property portals.
- Full UK driving licence and use of own vehicle for viewings.
- Formal industry training or membership (for example ARLA/Propertymark qualifications).
- Experience conducting tenant referencing and a basic understanding of Right to Rent checks.
See our guide to what to include in a job advert before publishing.
How to write a Lettings Negotiator job advert
Small role-specific details can make the advert much easier for suitable candidates to assess.
Be clear on pay mix
Specify whether the role is salary-only, salary plus commission, or commission-focused, and describe typical commission mechanics (eg. percentage of initial tenancy or fixed fee).
Set expectations for hours and travel
State any requirement for evening/weekend viewings and the expected travel radius so candidates understand the work pattern and mobility needed.
Include measurable targets
Give examples of KPIs or targets (monthly lets, conversion rates) so candidates know how performance will be judged.
Highlight training and progression
Mention any on-the-job training, formal qualifications support or promotion pathways to attract candidates looking to build a property career.
Use local details
Lettings roles are often location-specific; name the neighbourhoods or catchment area to attract candidates with local knowledge.
Lettings Negotiator salary considerations
Lettings negotiator pay varies widely depending on how employers split basic pay and commission and on local market conditions. When setting a salary range consider factors such as the pay structure, local rental values, the complexity of the portfolio, candidate experience and the expected targets.
depending on experience
- Use a genuine range
- Separate variable pay
- Avoid “competitive” alone
- Match salary to seniority
What Lettings Negotiator candidates will want to know
Practical details can influence whether a suitable candidate applies, even when the title and salary are attractive.
What is the commission structure and how is it paid?
Candidates want to know the split between base pay and commission, whether commission is paid on move-in or tenancy start, and any clawback policy.
What are the typical working hours and rota?
State if viewings are scheduled outside normal office hours, required weekend shifts and how time off is managed.
What are the targets or KPIs?
Provide examples of monthly or quarterly targets (lets, conversion rate) so applicants can assess whether they can meet them.
Is travel between properties required and is it reimbursed?
Be clear about the expected travel radius, ownership or company vehicles, mileage rates or allowances.
What training and progression are offered?
Explain induction, on-the-job training, support for industry qualifications and typical career paths within the business.
Where to post a Lettings Negotiator job
For lettings negotiators use a mix of broad UK job boards and specialist property channels to reach both active estate-agent professionals and local candidates. Promote roles on industry networks and property-focused groups (professional bodies, regional lettings forums) and use local channels such as in-branch signage, community social media groups and targeted advertising to capture candidates with local market knowledge.
Related property / lettings job descriptions
Recruiting for a slightly different role? These templates may be a closer fit.
Lettings Negotiator job description FAQs
Do lettings negotiators need ARLA or other formal membership?
Formal membership or qualifications are useful and indicate training, but they are not mandatory for all negotiator roles. Employers can offer on-the-job training and support candidates to gain industry qualifications where appropriate.
What pre-employment checks should I carry out?
Standard checks include right-to-work verification and references. Employers must also follow current legal requirements for Right to Rent and any relevant background checks for the role.
How should I structure commission to attract good candidates?
Be clear and competitive: state whether commission is earned per let or as a percentage of first months' rent, the payment timetable and any clawback periods. Transparent, straightforward schemes are easier to sell to candidates.
How can I assess a candidate's sales ability in interviews?
Use scenario-based questions, role-play viewings or objection-handling exercises and ask for examples of meeting targets in previous roles to judge persuasion and closing skills.
Should I advertise as commission-only?
Commission-only adverts narrow the candidate pool and can deter experienced applicants. Many employers find a basic salary plus commission attracts a wider range of candidates and provides stability.
Ready to recruit a Lettings Negotiator?
Use this template to create a clear, role-specific advert that sets expectations on pay, hours and performance. Tailor the responsibilities and requirements to your branch and highlight key selling points such as training, commission and local market expertise.
