Sales Support / Customer Services Administrator Full Time

Sales Support / Customer Services Administrator

23k-28k

A new opportunity has been created in our exciting and growing online retailing arm of our business which supports the building industry with a cost-effective rapid delivery solution.

Our unique offering is gaining interest in the industry and we need to hire in a Sales Support / Customer Services Administrator to manage the online orders and operate as the key point of contact for our customer queries.

We would especially welcome applicants from either from a Telesales background, or who has SEO or business social media experience.

The responsibilities of the role include:

• Answering inbound calls
• Providing a friendly and informative service
• Relationship building with customers
• Operating as the “Voice of the Brand”
• Taking telephone orders for building materials
• Answering email queries
• Processing sales orders
• Informing customers of any stock shortages
• Maximising selling opportunities where possible.
• Chasing couriers regarding deliveries
• Arranging deliveries with couriers

The successful candidate will:

Hold high personal standards
Have a passion for customer service
Have proven experience of using Microsoft Outlook, Word and Excel
Will be comfortable answering inbound calls and making outbound calls in a professional manner
Will be organised
Comfortable learning new systems
Can use their own initiative and work independently when required
Can support with ad hoc projects when required
Builds relationships easily
Works well with a team

We offer a modern and comfortable working environment based in Walworth Business Park in Andover, working within a friendly and dynamic team. Office hours are 8am – 5pm.

Due to the high volume of applications we receive we are only able to respond to applicants being taken forward, but thank everyone for their interest in the company. All applications will be processed from 4 weeks of the original application.