Automotive Diagnostics Support Engineer | LCV & HGV | AUTOMOTIVE Full Time

Technical Support Engineer – Automotive Sector | OEM
Salary: £50,000 to £60,000 DOE + 10% Bonus, Company Car, Pension and 1 day WFH
Location: Hatfield, Hertfordshire

We’re looking for a Technical Support Engineer to join a Commercial Vehicle Manufacturer, providing expert assistance to the dealer network nationwide. If you have a strong background in Commercial Vehicle diagnostics and customer support, this is the perfect opportunity to take your career to the next level.

About the Role

• Provide technical assistance to the dealer network across the UK.
• Manage the technical support hotline, assisting dealers with troubleshooting.
• Identify recurring issues and liaise with the training department to improve dealer knowledge.
• Communicate and coordinate effectively with the customer excellence team, ensuring customer concerns are addressed.
• Support dealers in resolving customer issues and ensuring cost-effective solutions.
• Conduct dealer visits to provide hands-on technical support and promote best practices.
• Work closely with all departments to ensure technical issues are well-documented and resolved efficiently.
• Promote R&M and Service Retention Programmes to enhance dealer support services.

Key Responsibilities

• Provide technical advice and ensure all support requests are handled efficiently.
• Attend after-sales, operations, and technical meetings to stay updated on industry developments.
• Conduct customer visits with dealer personnel, encouraging proactive dealer engagement.
• Maintain detailed reports of customer issues, including technical data and photographs, for dispute resolution.
• Communicate technical failures and trends via the TIR system.
• Identify training gaps within the dealer network and assist in planning future training initiatives.

About You

• Minimum BTEC and NVQ Level 3 (or equivalent) in Automotive Studies.
• At least five years’ experience in a franchised dealership .
• Hands-on experience using manufacturer systems, including warranty platforms.
• Strong IT skills, including computer-aided diagnostics and a good understanding of MS Office.
• HGV driving licence
• Familiarity with MIMAMORI data analysis.

What’s in It for You?

• Competitive salary package including a base salary of £50,000 to £60,000 DOE
• 10% performance-related bonus
• Company car
• Enhanced pension scheme
• Enhanced holiday entitlement
• Opportunities for training and career development

If you have the skills and experience to provide expert technical assistance in the automotive sector, we want to hear from you. 

Tagged as: automotive, HGV, LCV, master technician, trucks, vehicle technician