Title: Call Centre Agent

Location: [Insert location]

Salary: [Insert salary range]

Job Type: Full-time

We are seeking a dynamic and customer-focused Call Centre Agent to join our team. As a Call Centre Agent, you will be responsible for handling inbound and outbound calls from customers, providing exceptional customer service, and resolving any customer queries or issues.

Key Responsibilities:

• Answering incoming calls from customers in a professional and courteous manner.
• Providing accurate information to customers and resolving any issues they may have.
• Making outbound calls to customers to follow up on queries and ensure customer satisfaction.
• Maintaining accurate records of customer interactions and transactions.
• Working collaboratively with other departments to ensure customer needs are met.
• Achieving and exceeding performance targets and KPIs.

Key Requirements:

• Previous experience working in a call centre or customer service environment.
• Excellent communication skills and telephone etiquette.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to work well under pressure and in a fast-paced environment.
• Attention to detail and accuracy in data entry and record-keeping.
• Flexibility to work various shifts, including evenings and weekends.
• Experience with CRM systems and call centre software.

If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, then we want to hear from you. Please apply with your CV and cover letter to [Insert contact information].