Customer Service Administrator Job Description Template (Example)

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Customer Service Administrator Job Template

Title: Customer Service Administrator

Location: [Insert location]

Salary: [Insert salary range]

Job Type: Full-time

We are seeking a highly organized and customer-focused Customer Service Administrator to join our team. As a Customer Service Administrator, you will be responsible for providing administrative support to our customer service team and ensuring that all customer queries and issues are dealt with promptly and efficiently.

Key Responsibilities:

  • Providing administrative support to the customer service team, including data entry and record-keeping.
  • Responding to customer queries via phone, email, and chat in a professional and courteous manner.
  • Escalating complex queries and issues to relevant departments or senior staff members.
  • Managing and resolving customer complaints in a timely and satisfactory manner.
  • Generating reports and analyzing customer data to identify trends and areas for improvement.
  • Liaising with other departments to ensure customer needs are met.
  • Maintaining accurate records of customer interactions and transactions.
  • Providing support to the sales team with order processing and tracking.

Key Requirements:

  • Previous experience working in a customer service or administrative role.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to work well under pressure and in a fast-paced environment.
  • Experience with data entry and record-keeping.
  • Flexibility to work various shifts, including evenings and weekends.
  • A positive and enthusiastic attitude towards customer service.
  • Proficiency in Microsoft Office and customer service software.

If you are highly organized and passionate about delivering excellent customer service, then we want to hear from you. Please apply with your CV and cover letter to [Insert contact information].

Why use our Customer Service Administrator job description example?

This Customer Service Administrator job description template is generated by Chat GPT for a UK Customer Service Administrator role. We asked the AI programme to generate a job advert that would be successful in finding the right candidates and optimised to rank above other Customer Service Administrator jobs in the job board search results. Copy this template or download the Microsoft Word version at the top of this page to get started.

Where to post a Customer Service Administrator job advert?

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Completed your Customer Service Administrator job description using the template examples? You’re now ready to get your job advertised online and found by thousands of relevant candidates and choosing the right platform can be confusing and costly. Luckily we have a solution called job board advertising. This is a service we provide that posts your job to multiple top performing job board sites in the UK. This saves you over 80% on your online recruitment costs and increases the exposure of your job description.

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