Customer Service Assistant Job Description Template (Example)

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Customer Service Assistant Job Template

Job Title: Customer Service Assistant

Location: [City], UK

Salary: [Salary range]

Job Type: Full-time, Permanent

We are looking for a proactive and friendly Customer Service Assistant to join our team. Our company is a leading provider of [service] in the UK, and we are committed to providing exceptional service to our customers.

As a Customer Service Assistant, you will be responsible for assisting our customers with their inquiries and ensuring they have a positive experience with our company. You will work closely with our sales and support teams to provide the best possible service to our customers.


  • Handle incoming customer inquiries via phone, email, and chat
  • Assist customers with placing orders, tracking shipments, and processing returns
  • Provide accurate and timely responses to customer questions and concerns
  • Resolve customer complaints and issues in a professional and efficient manner
  • Maintain accurate customer records and ensure all customer data is up to date
  • Work closely with our sales and support teams to provide the best possible customer experience
  • Identify opportunities to improve our customer service and make recommendations to management


  • Previous experience in customer service or a related field preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Strong problem-solving skills and ability to think critically
  • Knowledge of Microsoft Office and customer service software
  • Ability to work well in a team and independently
  • Experience working in a retail or customer-facing role preferred

If you are a friendly and customer-focused individual who is passionate about providing exceptional service, we want to hear from you. Apply today to join our team as a Customer Service Assistant!

Why use our Customer Service Assistant job description example?

This Customer Service Assistant job description template is generated by Chat GPT for a UK Customer Service Assistant role. We asked the AI programme to generate a job advert that would be successful in finding the right candidates and optimised to rank above other Customer Service Assistant jobs in the job board search results. Copy this template or download the Microsoft Word version at the top of this page to get started.

Where to post a Customer Service Assistant job advert?

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Completed your Customer Service Assistant job description using the template examples? You’re now ready to get your job advertised online and found by thousands of relevant candidates and choosing the right platform can be confusing and costly. Luckily we have a solution called job board advertising. This is a service we provide that posts your job to multiple top performing job board sites in the UK. This saves you over 80% on your online recruitment costs and increases the exposure of your job description.

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