Customer Service Representative Job Description Template (Example)

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Customer Service Representative Job Template

Job Title: Customer Service Representative

Location: London, UK

Salary: £22,000 – £25,000 per annum

We are seeking a highly motivated and skilled Customer Service Representative to join our team in London. As a Customer Service Representative, you will be responsible for handling customer inquiries and providing support through various communication channels including phone, email, and chat. You will work closely with our sales and operations teams to provide exceptional customer service and ensure customer satisfaction.


  • Respond to customer inquiries through various communication channels in a timely and professional manner
  • Provide accurate information and assistance to customers regarding product and service offerings
  • Troubleshoot customer issues and provide solutions to meet their needs
  • Work collaboratively with internal teams to resolve customer issues and provide timely follow-up
  • Utilize customer service software to manage and track customer interactions
  • Identify areas for process improvement and make recommendations to enhance customer experience


  • Prior customer service experience in a similar role
  • Excellent communication skills and ability to interact with customers in a professional and courteous manner
  • Ability to multitask and manage multiple customer inquiries simultaneously
  • Strong problem-solving skills and ability to think critically to resolve customer issues
  • Proficient in Microsoft Office Suite and customer service software
  • Ability to work independently and as part of a team

If you are passionate about providing exceptional customer service and have the skills and experience required for this role, we encourage you to apply. Please submit your CV and a cover letter detailing your relevant experience and qualifications.

Why use our Customer Service Representative job description example?

This Customer Service Representative job description template is generated by Chat GPT for a UK Customer Service Representative role. We asked the AI programme to generate a job advert that would be successful in finding the right candidates and optimised to rank above other Customer Service Representative jobs in the job board search results. Copy this template or download the Microsoft Word version at the top of this page to get started.

Where to post a Customer Service Representative job advert?

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Completed your Customer Service Representative job description using the template examples? You’re now ready to get your job advertised online and found by thousands of relevant candidates and choosing the right platform can be confusing and costly. Luckily we have a solution called job board advertising. This is a service we provide that posts your job to multiple top performing job board sites in the UK. This saves you over 80% on your online recruitment costs and increases the exposure of your job description.

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