Customer Success Manager Job Description Template (Example)

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Customer Success Manager Job Template

Job Title: Customer Success Manager

Location: Manchester, UK

Salary: £40,000 – £50,000 per annum

We are seeking a dynamic and experienced Customer Success Manager to join our team in Manchester. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients to ensure their success with our products and services. You will work closely with our sales and technical teams to identify and address client needs and ensure a positive customer experience.


  • Build and maintain strong relationships with our clients to understand their business goals and challenges
  • Serve as the primary point of contact for our clients and be responsible for their overall success with our products and services
  • Identify opportunities to expand our services and products within our client base
  • Work collaboratively with our sales and technical teams to provide exceptional customer service and support
  • Conduct regular check-ins with clients to ensure they are satisfied with our products and services
  • Develop and implement customer success plans that align with our clients’ business objectives


  • Prior experience as a Customer Success Manager or similar role
  • Excellent communication and interpersonal skills with the ability to build strong relationships with clients
  • Strong problem-solving skills and ability to think critically to resolve customer issues
  • Experience working with SaaS products and services
  • Proficient in Microsoft Office Suite and customer relationship management (CRM) software
  • Ability to work independently and as part of a team

If you are passionate about customer success and have the skills and experience required for this role, we encourage you to apply. Please submit your CV and a cover letter detailing your relevant experience and qualifications. 

Why use our Customer Success Manager job description example?

This Customer Success Manager job description template is generated by Chat GPT for a UK Customer Success Manager role. We asked the AI programme to generate a job advert that would be successful in finding the right candidates and optimised to rank above other Customer Success Manager jobs in the job board search results. Copy this template or download the Microsoft Word version at the top of this page to get started.

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Completed your Customer Success Manager job description using the template examples? You’re now ready to get your job advertised online and found by thousands of relevant candidates and choosing the right platform can be confusing and costly. Luckily we have a solution called job board advertising. This is a service we provide that posts your job to multiple top performing job board sites in the UK. This saves you over 80% on your online recruitment costs and increases the exposure of your job description.

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