ECommerce Assistant Job Description
Use this template to build a clear, practical advert for an Ecommerce Assistant who will support online sales operations, product content and customer fulfilment. The role suits organised candidates with basic ecommerce platform experience and strong attention to detail.
What does a ECommerce Assistant professional do?
A junior operational role supporting online store listings, order processing, stock accuracy and customer queries.
ECommerce Assistant job description template
Use this employer-ready example as a starting point, then replace the placeholders and adjust the content so it accurately reflects your vacancy.
Ecommerce Assistant
About the role
[Company name] is looking for an Ecommerce Assistant to support our online shop from [Location]. You will maintain product listings, process orders and returns, update inventory and help run promotions. This hands-on role suits someone with experience on ecommerce platforms (e.g. Shopify, Magento or similar), good Excel skills and a practical approach to site merchandising. [Hours], [Salary]. To apply, send a CV and brief covering note to [application details].
Key responsibilities
- Create and maintain product pages: titles, descriptions, images, attributes and category placement.
- Process online orders, coordinate with warehouse/fulfilment and manage order status updates.
- Monitor stock levels and raise replenishment requests or update online availability.
- Support pricing updates, promotional campaigns and bundling; implement promotional content on the site.
- Respond to customer enquiries about products, orders and returns in line with company policy.
- Upload and manage content changes, banners and landing pages via the CMS.
- Run routine quality checks on product data and images to ensure consistency and compliance.
- Produce basic sales and stock reports and flag performance issues or opportunities to the ECommerce Manager.
Essential skills and experience
- Practical experience working with ecommerce platforms or content management systems.
- Strong attention to detail and accurate data entry skills.
- Good written communication for product copy and customer responses.
- Comfortable using spreadsheets for stock, pricing and reporting (eg. Microsoft Excel or Google Sheets).
- Ability to prioritise tasks and work to defined SLAs during busy periods.
- Right to work in the UK (where relevant to the vacancy).
Desirable
- Experience with specific platforms such as Shopify, Magento, WooCommerce or major marketplaces (Amazon/eBay).
- Basic knowledge of SEO for product pages and familiarity with Google Analytics or similar reporting tools.
- Experience of photography or simple image editing for ecommerce assets.
- Previous retail, merchandising or customer service experience.
- A relevant qualification in marketing, business or digital media.
What we offer
- Pension contribution scheme (placeholder)
- Annual leave allowance (placeholder)
- Staff discount on products (placeholder)
- Paid training and career development (placeholder)
- Flexible / hybrid working options (placeholder)
How to apply
Apply with your CV and any additional information requested. Make the interview process, closing date and any assessment stages clear where known.
Use this as a starting point rather than a final advert. The strongest version will reflect the real role, salary, location, systems, responsibilities, benefits and working arrangements.
What is an ECommerce Assistant role?
An Ecommerce Assistant supports the day-to-day operation of an online retail channel. Typical duties include adding and maintaining product information, processing orders and returns, updating inventory and assisting with promotions and on-site merchandising. The role combines administrative accuracy with basic commercial awareness and regular collaboration with fulfilment, marketing and buying teams to keep the online store functioning and sales-ready.
Daily store maintenance
Ensure product pages, prices and availability are accurate and up to date.
Performance support
Prepare simple reports on sales, stock and site issues to inform improvements.
Cross-team coordination
Work with fulfilment, marketing and customer service to resolve order and listing issues.
Typical ECommerce Assistant responsibilities
Responsibilities should reflect the real scope of the vacancy rather than every task someone in this profession might ever complete.
Create
Create and maintain product pages: titles, descriptions, images, attributes and category placement.
Process online orders
Process online orders, coordinate with warehouse/fulfilment and manage order status updates.
Monitor stock levels
Monitor stock levels and raise replenishment requests or update online availability.
Support pricing updates
Support pricing updates, promotional campaigns and bundling; implement promotional content on the site.
Respond
Respond to customer enquiries about products, orders and returns in line with company policy.
Upload
Upload and manage content changes, banners and landing pages via the CMS.
Run routine quality checks on product data
Run routine quality checks on product data and images to ensure consistency and compliance.
Produce basic sales
Produce basic sales and stock reports and flag performance issues or opportunities to the ECommerce Manager.
ECommerce Assistant skills and experience to look for
Keep the essential list focused on what the person really needs to perform the role. Move useful-but-trainable experience into desirable criteria.
Usually worth prioritising
- Practical experience working with ecommerce platforms or content management systems.
- Strong attention to detail and accurate data entry skills.
- Good written communication for product copy and customer responses.
- Comfortable using spreadsheets for stock, pricing and reporting (eg. Microsoft Excel or Google Sheets).
- Ability to prioritise tasks and work to defined SLAs during busy periods.
- Right to work in the UK (where relevant to the vacancy).
Useful where relevant
- Experience with specific platforms such as Shopify, Magento, WooCommerce or major marketplaces (Amazon/eBay).
- Basic knowledge of SEO for product pages and familiarity with Google Analytics or similar reporting tools.
- Experience of photography or simple image editing for ecommerce assets.
- Previous retail, merchandising or customer service experience.
- A relevant qualification in marketing, business or digital media.
See our guide to what to include in a job advert before publishing.
How to write a ECommerce Assistant job advert
Small role-specific details can make the advert much easier for suitable candidates to assess.
Be specific about platforms
List the ecommerce platforms and tools the role will use so candidates know if their experience matches (eg. Shopify, Magento, marketplaces).
State core day-to-day tasks
Describe the routine responsibilities—product uploads, order handling, stock checks—so applicants understand the operational focus.
Clarify hours and peak periods
Mention shift expectations, weekend cover or seasonal peaks to reduce unsuitable applications.
Highlight development pathways
Note whether the role includes training or progression to roles such as ECommerce Coordinator or Merchandiser.
ECommerce Assistant salary considerations
Ecommerce Assistant pay varies by location, employer size and the technical skills required. Instead of a single market figure, consider the following factors when setting a salary or band for this role.
depending on experience
- Use a genuine range
- Separate variable pay
- Avoid “competitive” alone
- Match salary to seniority
What ECommerce Assistant candidates will want to know
Practical details can influence whether a suitable candidate applies, even when the title and salary are attractive.
What are the typical hours and shift patterns?
Candidates want to know if the role requires early starts, weekend cover, shift work or consistent office hours.
Which ecommerce platforms and tools will I use?
Specify the CMS, order management, analytics and image-editing tools so applicants can assess fit.
Is there scope for training and progression?
Experienced applicants will ask about paths to coordinator, merchandising or marketing roles and training provision.
How does the role interact with fulfilment and returns?
Clarify responsibilities for liaising with warehouses, couriers and handling returns to set expectations.
What KPIs or targets will I be measured against?
Candidates appreciate knowing whether performance is judged on accuracy, order turnaround, listing velocity or sales support.
Where to post a ECommerce Assistant job
Recruitment for an Ecommerce Assistant sits between general retail hiring and digital marketing sourcing. Use broad UK job boards and local job sites to attract entry-level candidates, and target specialist channels—digital commerce communities, LinkedIn and marketplace seller groups—to reach people with platform experience. Include clear platform and hours information in distribution to quickly filter suitable applicants and combine paid board listings with social promotion to reach both operational and technical candidates.
ECommerce Assistant job description FAQs
How much ecommerce experience is typically required?
Many employers hire from 6–12 months of relevant experience for assistant roles, but strong admin skills and platform familiarity can substitute for formal experience.
Is a degree necessary for this role?
A degree is not usually required. Practical experience with product data, order processing and ecommerce tools is more important.
Which technical skills should candidates have?
Core skills include working with an ecommerce CMS or marketplace seller tools, spreadsheets for stock and reporting, and basic image/file handling.
Can this role be hybrid or remote?
Some tasks can be done remotely, but roles that require frequent liaison with fulfilment or in-house photo studios often need at least some on-site time.
How should employers assess candidates?
Assess practical skills with a short task (eg. creating a product listing or cleaning sample product data), plus interview questions on problem-solving during peak periods.
Ready to publish?
Use this template to draft a clear advert and specify platform and hours to attract the right candidates. When your advert is ready, post it on a mix of general and specialist channels to reach both entry-level and experienced ecommerce professionals.
