Mystery Shopper Job Description Template (Example)

Job Title: Mystery Shopper

Location: Nationwide

Salary: Up to £25 per assignment

Contract Type: Freelance, flexible

We are a market research company looking for enthusiastic and reliable Mystery Shoppers to join our team. As a Mystery Shopper, you will be responsible for visiting various retail outlets, restaurants, and other businesses, and assessing the quality of service and customer experience.

Key Responsibilities:

• Visiting assigned retail outlets, restaurants, and other businesses as a customer, and assessing the quality of service and customer experience
• Completing detailed reports on your findings, including observations, feedback, and recommendations
• Communicating with the research team to provide feedback and discuss findings
• Ensuring that all assignments are completed within the designated timeframe and to a high standard

Requirements:

• Excellent communication skills, with the ability to write clear and concise reports
• Good observational skills, with the ability to notice and record details accurately
• A reliable and flexible approach to work, with the ability to work independently and manage your own schedule
• Access to a computer and reliable internet connection
• A keen eye for detail and a passion for customer service
• Previous experience as a Mystery Shopper or similar role is an advantage, but not essential

We offer flexible working hours and the opportunity to work from home, with assignments available nationwide. This is an excellent opportunity to earn extra income while gaining valuable experience in market research and customer service. If you are interested in joining our team, please submit your CV and a cover letter explaining why you would make a great Mystery Shopper.