2nd Line Support Job Description Template (Example)

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2nd Line Support Job Template

Job Title: 2nd Line Support Engineer

Location: Manchester, UK

Salary: £30,000 – £35,000 per annum

Job Type: Full-time, Permanent

We are currently seeking an experienced and knowledgeable 2nd Line Support Engineer to join our team in Manchester. The successful candidate will be responsible for providing advanced technical support to our clients, resolving complex issues and ensuring that our systems are running smoothly.


  • Responding to escalated technical support queries via phone, email, and chat
  • Providing advanced troubleshooting and technical support for hardware, software, and networking issues
  • Resolving complex issues related to servers, databases, and applications
  • Identifying and resolving problems related to network connectivity and security
  • Maintaining accurate documentation of support requests and solutions


  • Proven experience as a 2nd Line Support Engineer or similar role
  • Strong technical skills in Windows and Linux operating systems, networking, and virtualization
  • Experience with cloud computing platforms such as AWS, Azure or Google Cloud
  • Excellent communication skills, both written and verbal
  • Ability to work independently and as part of a team
  • Flexibility to work occasional weekends and evenings

If you are a self-motivated and detail-oriented professional who enjoys solving complex technical problems, we encourage you to apply for this exciting opportunity. Please submit your CV and cover letter for consideration.

Why use our 2nd Line Support job description example?

This 2nd Line Support job description template is generated by Chat GPT for a UK 2nd Line Support role. We asked the AI programme to generate a job advert that would be successful in finding the right candidates and optimised to rank above other 2nd Line Support jobs in the job board search results. Copy this template or download the Microsoft Word version at the top of this page to get started.

Where to post a 2nd Line Support job advert?

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Completed your 2nd Line Support job description using the template examples? You’re now ready to get your job advertised online and found by thousands of relevant candidates and choosing the right platform can be confusing and costly. Luckily we have a solution called job board advertising. This is a service we provide that posts your job to multiple top performing job board sites in the UK. This saves you over 80% on your online recruitment costs and increases the exposure of your job description.

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