Call Centre Agent Job Description Template (Example)

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Call Centre Agent Job Template

Title: Call Centre Agent

Location: [Insert location]

Salary: [Insert salary range]

Job Type: Full-time

We are seeking a dynamic and customer-focused Call Centre Agent to join our team. As a Call Centre Agent, you will be responsible for handling inbound and outbound calls from customers, providing exceptional customer service, and resolving any customer queries or issues.

Key Responsibilities:

  • Answering incoming calls from customers in a professional and courteous manner.
  • Providing accurate information to customers and resolving any issues they may have.
  • Making outbound calls to customers to follow up on queries and ensure customer satisfaction.
  • Maintaining accurate records of customer interactions and transactions.
  • Working collaboratively with other departments to ensure customer needs are met.
  • Achieving and exceeding performance targets and KPIs.

Key Requirements:

  • Previous experience working in a call centre or customer service environment.
  • Excellent communication skills and telephone etiquette.
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to work well under pressure and in a fast-paced environment.
  • Attention to detail and accuracy in data entry and record-keeping.
  • Flexibility to work various shifts, including evenings and weekends.
  • Experience with CRM systems and call centre software.

If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, then we want to hear from you. Please apply with your CV and cover letter to [Insert contact information].

Why use our Call Centre Agent job description example?

This Call Centre Agent job description template is generated by Chat GPT for a UK Call Centre Agent role. We asked the AI programme to generate a job advert that would be successful in finding the right candidates and optimised to rank above other Call Centre Agent jobs in the job board search results. Copy this template or download the Microsoft Word version at the top of this page to get started.

Where to post a Call Centre Agent job advert?

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Completed your Call Centre Agent job description using the template examples? You’re now ready to get your job advertised online and found by thousands of relevant candidates and choosing the right platform can be confusing and costly. Luckily we have a solution called job board advertising. This is a service we provide that posts your job to multiple top performing job board sites in the UK. This saves you over 80% on your online recruitment costs and increases the exposure of your job description.

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