Customer Service Advisor Job Description Template (Example)

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Customer Service Advisor Job Template

Title: Customer Service Advisor

Location: [Insert location]

Salary: [Insert salary range]

Job Type: Full-time

We are currently seeking a customer-focused and enthusiastic Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our customers, resolving their queries, and providing information about our products and services.

Key Responsibilities:

  • Answering customer queries via phone, email, and chat in a professional and courteous manner.
  • Providing accurate information to customers and resolving any issues they may have.
  • Managing and resolving customer complaints in a timely and satisfactory manner.
  • Maintaining accurate records of customer interactions and transactions.
  • Working collaboratively with other departments to ensure customer needs are met.
  • Upselling and cross-selling products and services to customers.
  • Achieving and exceeding performance targets and KPIs.

Key Requirements:

  • Previous experience working in a customer service role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and the ability to think on your feet.
  • Ability to work well under pressure and in a fast-paced environment.
  • Attention to detail and accuracy in data entry and record-keeping.
  • Flexibility to work various shifts, including evenings and weekends.
  • A positive and enthusiastic attitude towards customer service.
  • Experience with CRM systems and customer service software.

If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, then we want to hear from you. Please apply with your CV and cover letter to [Insert contact information].

Why use our Customer Service Advisor job description example?

This Customer Service Advisor job description template is generated by Chat GPT for a UK Customer Service Advisor role. We asked the AI programme to generate a job advert that would be successful in finding the right candidates and optimised to rank above other Customer Service Advisor jobs in the job board search results. Copy this template or download the Microsoft Word version at the top of this page to get started.

Where to post a Customer Service Advisor job advert?

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Completed your Customer Service Advisor job description using the template examples? You’re now ready to get your job advertised online and found by thousands of relevant candidates and choosing the right platform can be confusing and costly. Luckily we have a solution called job board advertising. This is a service we provide that posts your job to multiple top performing job board sites in the UK. This saves you over 80% on your online recruitment costs and increases the exposure of your job description.

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