Customer Service Advisor Job Description Template (Example)
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Customer Service Advisor Job Template
Title: Customer Service Advisor
Location: [Insert location]
Salary: [Insert salary range]
Job Type: Full-time
We are currently seeking a customer-focused and enthusiastic Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our customers, resolving their queries, and providing information about our products and services.
- Answering customer queries via phone, email, and chat in a professional and courteous manner.
- Providing accurate information to customers and resolving any issues they may have.
- Managing and resolving customer complaints in a timely and satisfactory manner.
- Maintaining accurate records of customer interactions and transactions.
- Working collaboratively with other departments to ensure customer needs are met.
- Upselling and cross-selling products and services to customers.
- Achieving and exceeding performance targets and KPIs.
- Previous experience working in a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work well under pressure and in a fast-paced environment.
- Attention to detail and accuracy in data entry and record-keeping.
- Flexibility to work various shifts, including evenings and weekends.
- A positive and enthusiastic attitude towards customer service.
- Experience with CRM systems and customer service software.
If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, then we want to hear from you. Please apply with your CV and cover letter to [Insert contact information].
Why use our Customer Service Advisor job description example?
This Customer Service Advisor job description template is generated by Chat GPT for a UK Customer Service Advisor role. We asked the AI programme to generate a job advert that would be successful in finding the right candidates and optimised to rank above other Customer Service Advisor jobs in the job board search results. Copy this template or download the Microsoft Word version at the top of this page to get started.
Where to post a Customer Service Advisor job advert?
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