Title: Customer Service Advisor

Location: [Insert location]

Salary: [Insert salary range]

Job Type: Full-time

We are currently seeking a customer-focused and enthusiastic Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our customers, resolving their queries, and providing information about our products and services.

Key Responsibilities:

• Answering customer queries via phone, email, and chat in a professional and courteous manner.
• Providing accurate information to customers and resolving any issues they may have.
• Managing and resolving customer complaints in a timely and satisfactory manner.
• Maintaining accurate records of customer interactions and transactions.
• Working collaboratively with other departments to ensure customer needs are met.
• Upselling and cross-selling products and services to customers.
• Achieving and exceeding performance targets and KPIs.

Key Requirements:

• Previous experience working in a customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to work well under pressure and in a fast-paced environment.
• Attention to detail and accuracy in data entry and record-keeping.
• Flexibility to work various shifts, including evenings and weekends.
• A positive and enthusiastic attitude towards customer service.
• Experience with CRM systems and customer service software.

If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, then we want to hear from you. Please apply with your CV and cover letter to [Insert contact information].