Customer Service Agent Job Description Template (Example)

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Customer Service Agent Job Template

Job Title: Customer Service Agent

Location: [City], UK

Salary: [Salary range]

Job Type: Full-time, Permanent

We are looking for a friendly and customer-focused individual to join our team as a Customer Service Agent. Our company is a leading provider of [service] in the UK, and we are committed to providing exceptional service to our customers.

As a Customer Service Agent, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner. You will work closely with our sales and support teams to ensure our customers receive the best possible experience.


  • Handle incoming customer inquiries via phone, email, and chat
  • Provide accurate and timely responses to customer questions and concerns
  • Resolve customer complaints and issues in a professional and efficient manner
  • Escalate complex issues to the appropriate department or supervisor
  • Maintain accurate customer records and ensure all customer data is up to date
  • Work closely with our sales and support teams to provide the best possible customer experience
  • Identify opportunities to improve our customer service and make recommendations to management


  • Previous experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Strong problem-solving skills and ability to think critically
  • Knowledge of Microsoft Office and customer service software
  • Ability to work well in a team and independently
  • Experience working in a call center or customer-facing role preferred

If you are a customer-focused individual who is passionate about providing exceptional service, we want to hear from you. Apply today to join our team as a Customer Service Agent!

Why use our Customer Service Agent job description example?

This Customer Service Agent job description template is generated by Chat GPT for a UK Customer Service Agent role. We asked the AI programme to generate a job advert that would be successful in finding the right candidates and optimised to rank above other Customer Service Agent jobs in the job board search results. Copy this template or download the Microsoft Word version at the top of this page to get started.

Where to post a Customer Service Agent job advert?

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Completed your Customer Service Agent job description using the template examples? You’re now ready to get your job advertised online and found by thousands of relevant candidates and choosing the right platform can be confusing and costly. Luckily we have a solution called job board advertising. This is a service we provide that posts your job to multiple top performing job board sites in the UK. This saves you over 80% on your online recruitment costs and increases the exposure of your job description.

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